Refund Policy

At Lenwav you have 30 days from the day your order arrives to let us know you would like to return it. Once that window has passed we are unfortunately unable to accept the return.

To qualify, the product must be unused and in the same condition it reached you in, with all tags attached and in its original packaging. A receipt or other proof of purchase is also required.

How to start a return

Reach out to us at support@lenwav.com with your order number. Once we have reviewed and approved your request we will send step by step instructions along with the correct return address. Please do not ship anything back before requesting a return, as packages sent without prior approval cannot be accepted.

Damages and issues

Please check your order as soon as it arrives. If anything is damaged, faulty, or you have received the wrong product, get in touch straight away and send photos of the issue within 48 hours of delivery. Depending on the situation we will arrange a free replacement or a refund after reviewing the details.

Items that cannot be returned

Custom made or personalised orders
Perishable goods such as food, flowers or plants
Personal care and beauty products
Hygiene items unless still sealed and unused
Hazardous materials, flammable liquids or gases
Sale items and gift cards

If you are unsure whether your item qualifies, please ask us before purchasing.

Exchanges

The quickest route to the item you actually want is to return the original product and, once that return is approved, place a fresh order for the replacement.

Order cancellations

You are welcome to cancel an order within 1 hour of placing it. If it has already shipped by the time you reach out, simply follow the standard return process once the package arrives.

Lost or undelivered orders

If your order never turns up, let us know and we will open an investigation with the carrier. Should the parcel not be located, we will offer you a full refund or send a replacement.

Return shipping costs

Faulty, damaged or incorrect items: no return shipping cost to you, we cover it.
Change of mind: if you ordered the wrong item, it does not fit, or you simply no longer want it, return shipping is the customer's responsibility.

We apply no restocking fees on returns.

Refunds

Once your return reaches us we will inspect it and email you to confirm whether the refund has been approved. If it is approved, the refund is issued automatically to your original payment method, typically within 10 business days of approval. Your bank or card provider may need extra time to post it on their end. If more than 15 business days have gone by since your refund was approved and you still have not seen it, please contact us at support@lenwav.com.

Your legal rights

Nothing in this policy limits or affects any statutory rights you may be entitled to under applicable law.